Zankou Chicken finally opened its Valencia location (on the corner of McBean and Magic Mountain Parkway) on Monday, March 26.
We’ve been anxiously awaiting the fast-casual restaurant’s opening for its rotisserie chicken dishes, falafel and most importantly, the garlic sauce that’s so good that we don’t mind that it lingers on the tongue for hours on end.
SCVFoodie, however, broke one of its cardinal rules when we hit up Zankou during its first week of business. We partook in a late Friday lunch around 1:30-2 p.m., and as expected, it was a zoo.
Our orders were taken quickly despite the line, but unfortunately, Zankou still needs to work out a lot of kinks in expediting orders. We waited approximately 10 minutes for the buzzer to notify us that our orders were ready. When we got to the pickup station, we noticed a crowd of people waiting, too. All had been notified that their orders were ready for pick up.
But they weren’t.
One employee told one woman that they probably just paged the wrong number, but we were among about 10 people waiting, so all of us couldn’t have been paged incorrectly. Another person said that he had been waiting for 25 minutes for his food, and the expediter said that they were really behind. Two other customers complained that they were handed the wrong order. There were no numbers written on the orders, making it difficult for the workers to match to receipts.
After standing at the counter for another 15 minutes, this writer’s order arrived: A chicken wrap. The chicken was tasty, but they got the order wrong, too. In the bag were a couple falafel that we didn’t order. We don’t know if we were handed someone else’s lunch, or if they were Zankou’s way of making up for the wait. The counter was too crowded to ask.
24463 Magic Mountain Parkway, Valencia